Need Help?

If you have any questions, please don't hesitate to reach out to us at help@getopenspaces.com, and we will get back to you during our office hours from 9 am – 6 pm ET.

Products
How did you create your products?

Our considered line of high-quality, versatile products are made to last and grow with you. We researched the entire landscape and tested extensively to ensure our products could work across many different rooms, uses cases, and home sizes. Additionally, we took both geometry and design into account for a variety of products that can be mixed and matched while still feeling intentionally put together. We aim to source our materials responsibly to minimize our environmental impact, using post-consumer, post-industrial, recyclable, and long-lasting materials whenever possible.

Visit our design page to learn more.

How do I take care of my products?

Our products are designed to be easy to take care of over a long lifespan. For plastic, wood, and metal products, use gentle all purpose cleaner and wipe clean using a warm damp cloth. For felt products, vacuum gently. We recommend keeping our true wood products in dry, non-humid environments, and kept away from heat sources such as radiators, heat registers, stoves, or other appliances that produce heat. 

Are your products food safe?

Products like our Shelf Risers are perfect for storing food, but we do not recommend eating off of them.

Where are your products made?

Our products are designed in San Francisco and New York City and made in China.

Do you offer a warranty?

You can find our warranty policy here.

Where can I find the sizes of products?

Product dimensions are listed in the bulleted section just below the main description on each product page.

How do I assemble the shelf riser?

Place the wood shelf flat on the ground with Open Spaces logo facing upwards. Hold one steel leg in place over the corresponding holes (the flat panel should be on the inside with the wire legs on the outside). Screw in tightly and repeat on the opposite side.

How do I seal the lid on my underbed storage bin?

Due to the flexibility of the felt, each lid will fit differently. One quick trick we found helpful is to start by positioning the bin like a diamond with one corner facing you. Next, try to hook the far corner on the lip and slowly guide your hands along each side until all three corners are secure. Then gently pull the fourth corner out until you're able to slide it over the lip. Another trick is to start by hooking the back two corners. Once they are both secure, pretend the small semi-circle above the leather handle is a button and push it in while you bring down the front two corners.

For detailed instructions on how to seal the lid - click here.

How do I assemble the entryway rack?

For detailed instructions on how to assemble the Entryway Rack - click here.



Why does the color of my felt look different than the photos?

The compressed felt material is sourced from recycled plastic bottle fibers and due to the production process, it is normal to see minor color variances. If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team at help@getopenspaces.com.



What does it mean to be a gold-rated tannery?

The gold rating, certified by the Leather Working Group, assesses the environmental performance of leather manufacturers all over the world and rewards good environmental practice. The scoring is a comprehensive system that measures the manufactures’ ability to: reduce the amount of the resource used, reuse material for the same purpose without additional (or minimal) input, recycle the material that cannot be reused into other products, recover raw material, and refuse any material that can only be disposed of.

Read more about the Leather Working Group



The Open Spaces Way
What is it?

The Open Spaces Way is a new approach to home organization that’s meant to be empathetic, flexible, and sustainable.

Where do I find it?

You can find it here, on our site: getopenspaces.com/guidance

How did you create it?

We performed extensive research, collaborated with organization experts, and tested a number of methods before developing our own approach that focuses on aiding people in building stronger and more sustainable organizational habits. We offer personalized expertise and advice but don’t adhere to strict rules or guidelines because we believe organization is for you. There’s no one-size-fits-all approach, and expectations about what goes where often get in the way.

Why did you create it?

Firstly, we think of organization as a skill, not a trait—so we’re hoping to help folks build the skills they need to get organized.

Secondly, we found that major overhauls were overwhelming. Hard and fast rules weren’t realistic or sustainable. And when it came down to it, we struggled to find real, positive motivation for getting organized.

So we developed an approach that helps people do things in their own unique way. It’s more flexible and sustainable. It focuses on little changes within daily life. Plus, it helps people accept who they are, find their own reasons for organizing, and work with that to create their own systems.

Do I need to pay for it or buy OS products to access it?

Nope! The Open Spaces Way is a living, breathing resource that’s available free of charge and will continue to grow.

Ordering
What are your payment methods?

We currently accept all major credit and debit cards. Affirm is also a payment plan option at checkout. We are constantly looking at new payment methods. Have a suggestion? Let us know at help@getopenspaces.com.

How can I change or cancel my order?

Please get in touch as soon as possible. Our return process is designed to let everyone try the products for 30 days with no questions asked. Simply email us at help@getopenspaces.com.

Can I order individual items?

Not at this time. Our products are designed to work together as sets to create space in your home.

Can I edit the products in your bundles?

Not at this time.

Do you accommodate product swaps?

Once your order has been placed we are unable add or exchange items. We apologize for the inconvenience but if you do wish to change your order please reach out and we can cancel and refund the item or items you wish to change.

Do I need an account to buy Open Spaces products?

No. You have the option to create an account during checkout, but an account is not required to place an order.

Shipping
Where do you ship & deliver?

We currently ship to the contiguous 48 states. We do not ship to Alaska, Hawaii or P.O. boxes. We are working on expanding these options. If you’re part of our email list, we’ll be sure to let you know as soon as it’s available.



When will my order ship?

While the processing and shipping times will depend on the items that you have purchased, please note that we cannot guarantee the timeline that an order will ship. Due to extra safety precautions at our warehouse, the processing time for orders is typically 1-4 business days. You will receive a shipping confirmation email with tracking information as soon as your order is on its way.



How can I track my order?

After placing an order, you should receive a confirmation email with your tracking number. You can use that tracking number to see the status of your order. Be aware that tracking can take up to 12 hours to update.

One note: tracking can take up to 24 hours to update. If you don’t receive this email within an hour of placing an order please let us know at help@getopenspaces.com.



Returns
What is your return policy?

We have a 30-day, no-questions-asked return policy. To start a return, please send a note to help@getopenspaces.com.

Open Spaces will supply a pre-paid, pre-addressed postage label.

If an item is returned due to defect or through any fault of Open Spaces, we will refund your purchase price in full.

It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement.



What happens if my products arrived damaged?

We are so sorry about this. We design our products with lasting quality top of mind and hate to hear they weren’t delivered to that standard. Send us a note to help@getopenspaces.com and we’ll follow up right away to help you get a replacement.

I bought a bundle. Can I return just one of the items?

We’re sorry, but our bundles are specially priced based on the product set, meaning there is no price for each individual item in the bundle. If you need any help finding a way to use a specific item, please reach out to our customer support team at help@getopenspaces.com.

Trade Program
Do you have a trade program?

Our trade program for professional organizers, interior designers, and more! If you'd like to apply, visit our trade page and fill out the form.

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