Frequently Asked Questions
If you have any questions, please don't hesitate to reach out to us at email@example.com, and we will get back to you during our office hours from 9 am – 6 pm ET.
- Where do you ship & deliver?
We currently ship to the contiguous 48 states. We do not ship to Alaska, Hawaii or P.O. boxes. We are working on expanding these options. If you’re part of our email list, we’ll be sure to let you know as soon as it’s available.
- When will my order ship?
While the processing and shipping times will depend on the items that you have purchased, please note that we cannot guarantee the timeline that an order will ship. Due to extra safety precautions at our warehouse, the processing time for orders is typically 1-4 business days. You will receive a shipping confirmation email with tracking information as soon as your order is on its way.
- How can I track my order?
After placing an order, you should receive a confirmation email with your tracking number. You can use that tracking number to see the status of your order. Be aware that tracking can take up to 12 hours to update.
- One note: tracking can take up to 24 hours to update. If you don’t receive this email within an hour of placing an order please let us know at firstname.lastname@example.org.
Returns & Exchanges
What is your return policy?
- We have a 30-day, no-questions-asked return policy.
- To begin a return or exchange, please click here.
- Open Spaces will supply a pre-paid, pre-addressed postage label.
- If an item is returned due to defect or through any fault of Open Spaces, we will refund your purchase price in full.
- It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement.
What happens if my products arrived damaged?
- We are so sorry about this. We design our products with lasting quality top of mind and hate to hear they weren’t delivered to that standard. Send us a note to email@example.com and we’ll follow up right away to help you get a replacement.
I bought a bundle. Can I return just one of the items?
- We’re sorry, but our bundles are specially priced based on the product set, meaning there is no price for each individual item in the bundle. If you need any help finding a way to use a specific item, please reach out to our customer support team at firstname.lastname@example.org.
- Welcome Discount
Welcome discount valid for new email and/or SMS subscribers only. Offer code may only be applied to orders over $150, and will take 15% off full priced items only. Offer cannot be combined with other discounts. Offer code is valid for 30 days from the date of issue. One use per customer.
Order & Products
- What are your payment methods?
We currently accept all major credit and debit cards. Affirm is also a payment plan option at checkout. We are constantly looking at new payment methods. Have a suggestion? Let us know at email@example.com.
- How can I change or cancel my order?
Please get in touch as soon as possible. Our return process is designed to let everyone try the products for 30 days with no questions asked. Simply email us at firstname.lastname@example.org.
- Can I order individual items?
Not at this time. Our products are designed to work together as sets to create space in your home.
- Can I edit the products in your bundles?
Not at this time.
- Do you accommodate product swaps?
Once your order has been placed we are unable add or exchange items. We apologize for the inconvenience but if you do wish to change your order please reach out and we can cancel and refund the item or items you wish to change.
- Do I need an account to buy Open Spaces products?
No. You have the option to create an account during checkout, but an account is not required to place an order.
- Do you have a trade program?
Our trade program for professional organizers, interior designers, and more! If you'd like to apply, visit our trade page and fill out the form.